JOB DESCRIPTION – CATERING SALES MANAGER

OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K and paid time off
• Professional development
• Hotel discounts at locations worldwide

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach.
• Acquires referrals from existing accounts and clients.
• Continually targets and prospects for new business through telemarketing, individual creativity, community involvement, relationship building and innovation.
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments to enhance the hotel's financial performance.
• Maintains well-documented, accurate, organized, and up-to-date file management system to serve client and employer in the most expedient, organized, and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Focuses on revenue-producing activity and maximizes selling time by dedicating time on direct sales efforts.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
• Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.
• Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
• Performs other duties as assigned or deemed necessary by management.
• Produce and distribute formal hotel communication such as EOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines.
• Works closely with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.
• Greets customers at the start of every event. Make proper introduction and hand-off with the Event Operations team for the execution of details.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self-motivation.

QUALIFICATIONS

• Strong and effective sales skills.
• Highly developed customer service skills.
• Effective business writing and presentation skills.
• Reliable transportation and ability to make outside sales calls.

EDUCATION AND/OR EXPERIENCE

• Catering Sales experience in a hotel is preferred with a proven track record of success.
• A degree preferably in Sales and Marketing and/or Hospitality Management is desirable.
• Marriott operating system experience preferred but not required, such as PMS, CITY and OneYield.
• Working knowledge of Microsoft Office.
• Certified Meeting Planner (CMP) designation a plus, but not required.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including some weekends and night shifts.